Warranty Registration
PRODUCT CARE & SUPPORT
Register once. Get the right support when you need it.
Register your Zarifa USA product below so our support team can confirm your purchase and help route future warranty questions efficiently. Keep your order number and product serial number nearby before you begin.
Need help with an operational issue?
Submit the warranty-registration form above, then contact support@zarifausa.com or call 385-645-0255. Include your order number, the product name, the best contact information for you, and a clear description of the issue. Our team will begin with troubleshooting before arranging a repair or replacement.
How a warranty claim works
- Register the product. Complete the warranty form above.
- Tell us what is happening. Email support with your order details, contact information, product name, and a description of the issue. Photos or a short video can help our team diagnose the problem.
- Troubleshoot with our team. Many operational issues can be resolved without sending the product in.
- Receive return instructions if service is required. Do not ship a product before our Claims team provides authorization and packaging directions.
- Repair or replacement. If troubleshooting does not resolve a covered defect, our Claims team will arrange the appropriate service. If a covered product cannot be repaired, it will be replaced with a new or like-new unit. A standard $29.99 return-shipping fee applies to eligible non-chair warranty service unless otherwise stated by the Claims team.
Service address, when authorized:
Zarifa USA, Attn: Warranty Claims
465 W Century Dr, Murray, UT 84123
Coverage at a glance
- Full-size massage chairs: Z-Smart Pro, Z-Smart+, Z-Smart and Z-Dream include five years of frame coverage and one year of parts and labor coverage from the original retail purchase date.
- Z-Fold Massage Chair: one year of base device and charger coverage from the original retail purchase date.
- Foot Massager and Foot Massager+: one year of device and wall-adapter coverage from the original retail purchase date.
- Upholstery and inserts on all products: leather, fabric and fabric inserts have a 30-day limited warranty, primarily for defects present at delivery. Normal wear and tear is not covered.
- Purchased extended warranties: extend parts and labor, or the applicable device and adapter coverage, to the selected total term. The full-size Massage Chair option provides five years total; Z-Fold, Foot Massager and Foot Massager Plus each have a matching three-year option. These periods run from the original purchase date and include the first year; they are not additional years.
- The 30-day upholstery and insert limit does not extend. A purchased three- or five-year warranty does not lengthen coverage for leather, fabric or inserts. The existing coverage terms and exclusions otherwise remain the same.
- Other product-specific warranties remain applicable. Most other Zarifa devices have a one-year base warranty, with component-specific limits. TENS/EMS device and charger coverage is five years, with a separate optional lifetime plan. Refer to the product-specific coverage details or contact our team.
- Coverage applies to the original end-user purchaser for defects in materials and workmanship under normal, recommended use during the applicable period.
- If a covered product cannot be repaired, Zarifa USA will replace it with a new or like-new unit.
What warranty coverage does not include
Warranty coverage does not include products that are dropped, broken through misuse, lost, or stolen. It also does not cover normal wear and tear, improper use or care, damage from outside factors such as a power surge, or other user-caused damage. Eligibility is determined by the Zarifa USA Claims team after review.