Frequently Asked Questions

Support Email

support@zarifausa.com

Support Phone

+1-385-645-0255

Check most frequently asked questions here, if you still need help then please contact us at support@zarifausa.com

Orders & Shipping

Once your order has been place, you will receive a confirmation email with your order details. Once your order has been fulfilled (Monday-Friday during business hours) you will receive a second email with tracking information.

You may also visit us at https://www.zarifausa.com/apps/parcelpanel

Here you can enter either your order number and email address or your tracking number. After entering this information, you can see all your tracking information.

Should you come across any issues with tracking your package, please feel free to reach out to us at support@zarifausa.com, and we will work to resolve the issue as soon as possible.

For any issues pertaining to your order, please reach out to us at support@zarifausa.com, and we will work with the mail courier to investigate further into the status of your order.

Unfortunately offers cannot be combined with other discounts nor promotions. You may only apply one discount or promotion to an order.

We have a very small window of opportunity to make any adjustments to an order after it has been made; however, we are happy to assist as best as possible. Should you need to make any edits to your order, please contact us at support@zarifausa.com and we will be more than happy to help as much as possible.

Once our warehouse receives your order, we will typically process and ship your order within 2-3 business days. If you haven't received your package within 5-7 business days, please don't hesitate to reach out to our Customer Support Team at support@zarifausa.com and we will be more than happy to help as best as possible.

We have a very small window of opportunity to make any adjustments to an order after it has been made; however, we are happy to assist as best as possible. Should you need to make any edits to your order, please contact us at support@zarifausa.com and we will be more than happy to help as much as possible.

Warranty: Replacements & Returns

Non-Massage Chair Return Policy:

Returns are subject to Zarifa USA's standard return policy. If you change your mind, you can return your Standard hardware to us within 14 calendar days of delivery. Goods can only be returned in unopened, sealed, and not used condition.

If you do wish to return your order, or just certain items from it, please contact us at support@zarifausa.com. Be sure to to provide the following details:

  • Your Web Order Number
  • A contact phone number
  • Product in question

On receipt of your e-mail, we will provide you with a Return Material Authorization (RMA) number. Indicating this number clearly on the packaging of the goods you are returning will help ensure that your returns are processed quickly. Zarifa USA will provide you with a return label for your product in the same package it was received in.

Upon receipt of the unopened, sealed, and not used product, Zarifa USA will complete the customer's refund.

Massage Chair Return Policy:

Returns are subject to Zarifa USA's massage chair return policy. Zarifa USA has a 14-Day, Unconditional, Money-Back Guarantee for all new massage chairs purchased from Zarifa USA. We will also pay for 100% of the return shipping/freight costs for the full 14 calendar day return period!

Our 14 day return policy begins on the date you new chair ships out from our massage chair warehouse (not the delivery date!).

You are responsible for disassembling and packing up your massage chair into the original packing material (as well as any incurred costs) and having the chair back to our warehouse within 14 calendar days of the original shipping date of your chair to qualify for our free return offer (not the delivery date!). If your chair is not prepared for shipping the original packing material, we will still pick up and return ship the chair, but you will be responsible for 100% of the return shipping/freight costs.

The only deduction from your refund will be damages to the chair that are not covered under the standard warranty coverage, as well as the original white glove delivery charges. 

If a product is outside the 14-day return period (not the delivery date!) a 20% restocking fee does apply to the return. The restocking fee does not include the product shipping and white glove delivery charges which will also be held.

Massage Chair Exchange Policy

If you live within the continental US and want to exchange your chair for another model, you will be responsible for disassembling and packing up your massage chair in the original packing material (as well as any incurred costs) and having the chair back to our warehouse within 14 calendar days of the original shipping date (not the delivery date!), but we will take care of the return shipping/freight costs. Once you have decided upon your replacement chair, we will bill you the difference between chair prices (chairs can only be exchanged for chairs of equal or greater value). Free shipping also applies to the new chair. 

Non-Returnable Items:

Tens Units, Massagers or EMS Units with missing parts or accessories. Any item not in its original condition, is damaged or missing parts for reasons not due to our error are not accepted for exchange.


Zarifa USA devices are manufactured with high-quality medical grade parts designed to last. If any malfunctions occur, your limited warranty covers:

Home Suite Products

Z-Smart Massage Gun Plus

  • Device & Charger: 1 year
  • Lithium-ion Battery: 90 days
  • Charging Stand: 30 days
  • Attachments: 30 days

Optional 3 year extended warranty for Device(s) (& chargers/adapters). Optional warranty extends to a total of 3 years not additional 3 years

Z-Smart Foot Massager Plus

  • Device & Wall Adapter: 1 year
  • Leather: 30 days
  • Fabric Inserts: 30 days

Optional 3 year extended warranty for Device(s) (& chargers/adapters). Optional warranty extends to a total of 3 years not additional 3 years

Z-Smart Foot Massager

  • Device & Wall Adapter: 1 year
  • Leather: 30 days
  • Fabric Inserts: 30 days

Optional 3 year extended warranty for Device(s) (& chargers/adapters). Optional warranty extends to a total of 3 years not additional 3 years

Z-smart Eye Massager

  • Device & Charger: 1 year
  • Lithium-ion Battery: 90 days
  • Leather & Fabric: 30 days

Optional 3 year extended warranty for Device(s) (& chargers/adapters). Optional warranty extends to a total of 3 years not additional 3 years

Z-Smart Massage Cushion Plus

  • Device & Charger: 1 year
  • Leather & Fabric: 30 days

Optional 3 year extended warranty for Device(s) (& chargers/adapters). Optional warranty extends to a total of 3 years not additional 3 years

Zarifa Shiatsu Classic Massager

  • Device & adapter: 1 year
  • Remote Control: 90 days
  • Leather & Fabric: 30 days

Optional 3 year extended warranty for Device(s) (& chargers/adapters). Optional warranty extends to a total of 3 years not additional 3 years

Zarifa Neck & Shoulder Massager

  • Device & charger: 1 year
  • Leather & Fabric: 30 days

Optional 3 year extended warranty for Device(s) (& chargers/adapters). Optional warranty extends to a total of 3 years not additional 3 years

Zarifa Shiatsu Massage Pillow

  • Device & Wall Adapter: 1 year
  • Leather & Fabric: 30 days

Optional 3 year extended warranty for Device(s) (& chargers/adapters). Optional warranty extends to a total of 3 years not additional 3 years

Massage Chairs

Z-Smart Massage Chair Plus

  • Massage Chair Frame: 5 year
  • Parts & Labor: 1 year
  • Leather & Fabric: 30 days

Optional 5 year extended warranty for Parts & Labor. Optional warranty extends to a total of 5 years not additional 5 years

Z-Smart Massage Chair

  • Massage Chair Frame: 5 year
  • Parts & Labor: 1 year
  • Leather & Fabric: 30 days

Optional 5 year extended warranty for Parts & Labor. Optional warranty extends to a total of 5 years not additional 5 years

Z-Dream Massage Chair

  • Massage Chair Frame: 5 year
  • Parts & Labor: 1 year
  • Leather & Fabric: 30 days

Optional 5 year extended warranty for Parts & Labor. Optional warranty extends to a total of 5 years not additional 5 years

Z-Cloud Massage Chair

  • Massage Chair Frame: 5 year
  • Parts & Labor: 1 year
  • Leather & Fabric: 30 days

Optional 5 year extended warranty for Parts & Labor. Optional warranty extends to a total of 5 years not additional 5 years

TENS/EMS Units

TENS/EMS Units

  • Device & Charger: 5 year
  • Lithium-ion Battery: 90 days
  • Attachments: 30 days

Optional lifetime extended warranty for Device(s) (& chargers/adapters). Optional warranty does not cover attachments and accessories

HSA/FSA Questions

Zarifa USA products are all FDA approved Class I and II devices. You can purchase our products through your HSA or FSA. When buying through your HSA and FSA providers, you will likely receive questions from your provider designed to ensure that you aren't abusing their policies.

Customers who purchase our products have medical needs, which is why they turn to us. These medical needs are often all your provider will ask about in the form of a medical necessity statement. This statement can be written by the customer describing their issue and how our product helps them with that problem. In most circumstances, this will be all the provider requires, along with a copy of your itemized receipt. You can also find our FDA documentation for our products under the support documentation tab of our website.

There are many HSA and FSA Providers, including BPC, Allegiance, Cigna, and a hundred others. Our massage products are the only ones approved for purchase through your HSA or FSA providers as they are FDSA approved, DME certified, and our merchant code classifies them as medical equipment. Each FSA provider has its own rules of use. A small portion of FSA providers require a doctor's prescription. On the other hand, many more only need a letter of necessity that the customer can write themselves. Most require no documentation once they see our merchant code classification as they approve the purchase without a note.

Although our products are the best on the market, a small portion of FSA providers are extremely strict about the use of funds, and it depends on who your employer uses as their provider. those policies are in place by the provider directly and are no used for all FSA providers. Just like companies have varying policies, providers too will have specific guidelines you must adhere to.

We recommend that if you have a personal or family doctor that you regularly visit, you should see them for a prescription. Again, the use of your FSA card would be for medical expenses, so you will need a medical reason for your purchase, other than just wanting to enjoy a massage. For example, if you have circulation or stress issues, a doctor can prescribe our products for you to use. Please remember that HSA and FSA benefits are for medical spending and should be used as such. Our products have been designed to help real people with real problems, without the need for opioids or other addictive drugs.

No. In order to use your HSA/FSA account to pay for your purchase, you must have a medical reason

Discounts & Promos

We are proud to offer a special discount to all our active duty military, veterans, law enforement, first responders, and seniors as a simple way to say "thank you" for all their service to us and our nation.

Just send in your proof of service (photo ID or other documentation) to our Customer Support Team at support@zarifausa.com and we'll be more than happy to help.

General Massage Chair Questions

We are proud to announce that we are partnered with Affirm and offer our customers up to 36 months, interest free, financing. All you need to do is select Affirm as your method of payment at checkout and answer a few quick questions. Depending on credit, our customers can be qualified for 3-36 months financing, with as little as 0% interest.

If qualified, there are no prepayment penalties should you choose to pay off your loan at any time.

We make our massage chair ordering system as easy as possible through our website. Simply find the chair you like (you can choose to add an extended warranty at this time), add it to your cart, and continue to checkout. At checkout you will be asked to verify your shipping details. You may also apply for financing at that time by choosing Affirm as your method of payment. 

You will be able to select white glove delivery at this time for your purchase. After completing the purchase, you will receive further communication by email. We will need your email and phone number in order to confirm your massage chair delivery.

You can expect your delivery within the following couple weeks.

Likewise, you are also able to visit our showroom to try our massage chairs before your purchase. We are located at:

465 W Century Dr

#3

Murray, UT 84123

Typically shipping for our massage chairs takes 2-3 weeks as they are shipped by freight

Zarifa Massage Chairs can cleaned by the following steps:

  1. Turn off & unplug the massage chair
  2. Disconnect and remove all chair attachments
  3. Using a slightly damp microfiber clothe, wipe down the non-leather portions of the chair
  4. Using a leather cleaner (like the ones in our cleaning kits) clean the leather of the massage chair
  5. Use a dry microfiber clothe to wipe down the full chair
  6. Reattach all chair attachments
  7. Plug chair back in and turn on

Z-Smart Massage Chair Plus

The Z-Smart Massage Chair Plus uses an integrated voice control system called "Alice." Alice is able to help you with the following commands:

The Z-Smart Massage Chair Plus weighs just under 346 lbs and is shipped in 3 separate boxes

The Z-Smart Massage Chair Plus has 8 different massage modes but has hundreds of customizable features within those 8 modes

Z-Smart Massage Chair

The Z-Smart Massage Chair weighs just under 354 lbs and is shipped in 1 box

The Z-Smart Massage Chair Plus has 6 different massage modes but has hundreds of customizable features within those 6 modes

Z-Dream Massage Chair

The Z-Dream Massage Chair weighs just under 410 lbs and is shipped in 1 box

The Z-Dream Chair has 8 different massage modes but has hundreds of customizable features within those 8 modes

Z-Cloud Massage Chair

The Z-Cloud Massage Chair weighs just under 261 lbs and is shipped in 2 separate boxes

The Z-Cloud Chair has 6 different massage modes but has hundreds of customizable features within those 6 modes

Z-Smart Massage Gun Plus

The Z-Smart Massage Gun Plus takes 125 minutes to charge the battery fully. You have the ability to also purchase a second battery and a charging station which allows you to ensure you are always fully charged

The Z-Smart Massage Gun Plus has a battery life of 300 minutes. Battery life does vary based on speed and pressure applied

The Z-Smart Massage Gun Plus is an FDA approved class II medical device. You can use your HSA/FSA for your purchase so long as you have a medical reason for the purchase

The Z-Smart Massage Gun Plus oscillates between 1200-3200 RPM. The Massage Gun Plus has 20 preset speeds

The Z-Smart Massage Gun Plus has a stall force of 60 lbs

The Z-Smart Massage Gun Plus has an amplitude of 16 mm. This ensures that the user has a deep tissue massage experience

The Z-Smart Massage Gun Plus has a noise level of 46 dB (recorded in an ambient room)

The Z-Smart Massage Gun Plus weighs about 2.2 lbs

Z-Smart Foot Massager Plus

We recommend using the Z-Smart Foot Massager Plus for 20 minutes. You are able to use the foot massager repeatedly, but we don't recommend using the massager for more than a total of 60 minutes as muscles will become very strained

To clean your Z-Smart Foot Massager Plus, take the following steps:

  • Turn off and unplug your Foot Massager Plus
  • Wipe leather down with a dry microfiber clothe
  • Unzip the fabric inserts from your Foot Massager Plus
  • Wash the fabric inserts by hand or place in the washing machine
  • Re-install the fabric inserts for your Foot Massager Plus and zip up

When not in use, place the Z-Smart Foot Massager Plus out of direct sunlight and if possible cover the massager with a breathable material to prevent dust build up

To massage your thighs, open the swinging hinge design of the Z-Smart Foot Massager Plus. Once open, ensure that your thighs are located in the wells of the massager. You can either place your feet inside or outside the foot wells of the massager. You can use any massage mode other than foot to massage your thighs. You well be able to utilize compression all around the thigh while the 3 nodes massage the back of the thigh

The Z-Smart Foot Massager Plus  weighs 49.5 lbs and has 4 rollers on the bottom of the massager. To move the massager you may lift or roll the unit

The Z-Smart Foot Massager Plus can accommodate feet sized 7-13 US Mens. Feet smaller or larger will find discomfort in the Foot Massager

Z-Smart Foot Massager

We recommend using the Z-Smart Foot Massager for 20 minutes. You are able to use the foot massager repeatedly, but we don't recommend using the massager for more than a total of 60 minutes as muscles will become very strained

To clean your Z-Smart Foot Massager, take the following steps:

  • Turn off and unplug your Foot Massager
  • Wipe leather down with a dry microfiber clothe
  • Unzip the fabric inserts from your Foot Massager
  • Wash the fabric inserts by hand or place in the washing machine
  • Re-install the fabric inserts for your Foot Massager and zip up

When not in use, place the Z-Smart Foot Massager out of direct sunlight and if possible cover the massager with a breathable material to prevent dust build up

The Z-Smart Foot massager weighs just under 14 lbs. It can easily be lifted and moved

The Z-Smart Foot Massager can accommodate feet sized 7-13 US Mens. Feet smaller or larger will find discomfort in the Foot Massager

Z-Smart Eye Massager

The Z-Smart Eye Massager takes 125 minutes to charge fully. Charging time may vary based on voltage and output of the wall adapter

The Z-Smart Eye Massager has a battery life of 300 minutes. Battery life may vary based on massage mode, bluetooth utilization, heat, and compression level

The band on the Z-Smart Eye Massager is adjustable to fit heads of all sizes

The Z-Smart Eye Massager utilizes 5 distinct eye massage modes; integrated, clear, sleep, vitality, and smart mode

Z-Smart Massage Cushion Plus

The Z-Smart Massage Cushion Plus takes 125 minutes to charge fully. There is an overcharge feature that prevents any damage to the battery 

The Z-Smart Massage Cushion Plus has a 300 minute battery life. Battery life may vary based on massage mode, heat, and compression level

To clean your Z-Smart Massage Cushion Plus, take the following steps:

  • Turn off your Massage Cushion Plus
  • Wipe leather down with a damp microfiber clothe
  • Wipe fabric down with a dry microfiber clothe
  • Dry the massager and feel free to use the massager

When not in use, place the Z-Smart Massage Cushion Plus out of direct sunlight and if possible cover the massager with a breathable material to prevent dust build up

Zarifa Shiatsu Classic Massager

The Zarifa Shiatsu Classic Massager can work in your vehicle, in a chair, on your couch, on your bed, or anywhere else that can provide sturdy support for the massager. The Shiatsu Classic Massager has both a wall and a car adapter, allowing it to be used with versatility

To clean your Zarifa Shiatsu Classic Massager, take the following steps:

  • Turn off and unplug your Shiatsu Classic Massager
  • Wipe leather down with a damp microfiber clothe
  • Wipe the fabric sections with a dry microfiber clothe
  • When complete, you may dry off and replug the massager

When not in use, place the Zarifa Shiatsu Classic Massager out of direct sunlight and if possible cover the massager with a breathable material to prevent dust build up

The Zarifa Shiatsu Classic Massager can accommodate users up to 400 lbs when placed on a straight chair, up to 300 pounds at a 45 degree angle, and up to 200 pounds when laid flat

Zarifa Neck & Shoulder Massager

The Zarifa Shiatsu Neck & Shoulder Massager can be used in the vehicle as it is cordless; however, we do not recommend using the massager while driving as your hands will be preoccupied

To clean your Zarifa Shiatsu Neck & Shoulder Massager, take the following steps:

  • Turn off your Shiatsu Neck & Shoulder Massager
  • Wipe leather down with a damp microfiber clothe
  • Wipe the fabric sections with a dry microfiber clothe
  • When complete, you may dry off and replug the massager

When not in use, place the Zarifa Shiatsu Classic Massager out of direct sunlight and if possible cover the massager with a breathable material to prevent dust build up

Zarifa Shiatsu Massage Pillow

The Zarifa Shiatsu Massage Pillow can work in your vehicle. There is a strap that allows the massager to be attached to the headrest in the car so that you may be able to use it handsfree. The Zarifa Shiatsu Massage Pillow has both a wall and a car adapter, allowing it to be used with versatility

To clean your Zarifa Shiatsu Massage Pillow, take the following steps:

  • Turn off your Shiatsu Massage Pillow
  • Wipe leather down with a damp microfiber clothe
  • Wipe the fabric sections with a dry microfiber clothe
  • When complete, you may dry off and replug the massager

When not in use, place the Zarifa Shiatsu Massage Pillow out of direct sunlight and if possible cover the massager with a breathable material to prevent dust build up

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