Warranty Registration
PRODUCT CARE & SUPPORT
Register once. Get the right support when you need it.
Register your Zarifa USA product below so our support team can confirm your purchase and help route future warranty questions efficiently. Keep your order number and product serial number nearby before you begin.
Need help with an operational issue?
Submit the warranty-registration form above, then contact support@zarifausa.com or call 385-645-0255. Include your order number, the product name, the best contact information for you, and a clear description of the issue. Our team will begin with troubleshooting before arranging a repair or replacement.
How a warranty claim works
- Register the product. Complete the warranty form above.
- Tell us what is happening. Email support with your order details, contact information, product name, and a description of the issue. Photos or a short video can help our team diagnose the problem.
- Troubleshoot with our team. Many operational issues can be resolved without sending the product in.
- Receive return instructions if service is required. Do not ship a product before our Claims team provides authorization and packaging directions.
- Repair or replacement. If troubleshooting does not resolve a covered defect, our Claims team will determine whether repair or replacement is appropriate. A standard $29.99 return-shipping fee applies to eligible non-chair warranty service unless otherwise stated by the Claims team.
Service address, when authorized:
Zarifa USA, Attn: Warranty Claims
465 W Century Dr, Murray, UT 84123
Coverage at a glance
- Most Zarifa products include coverage for defects in materials and workmanship under normal, recommended use for one year from the original retail purchase date.
- Massage chairs include five-year warranty coverage, subject to the terms supplied with the chair and the limitations below.
- Coverage applies to the original end-user purchaser during the applicable warranty period.
- For a valid covered claim, Zarifa USA may repair the defective unit or replace it with a new unit or one manufactured from new or serviceable used parts.
What warranty coverage does not include
Warranty coverage does not include products that are dropped, broken through misuse, lost, or stolen. It also does not cover normal wear and tear, improper use or care, damage from outside factors such as a power surge, or other user-caused damage. Eligibility is determined by the Zarifa USA Claims team after review.