If you are having operation issues with your Zarifa device, please view our “Knowledge Center” page. If you continue to have issues after trying the trouble shooting steps you can also contact our customer service department at to speak with a Zarifa USA associate. If it is determined that warranty service is necessary, you can send in the defective device to Zarifa’s warranty department at the address below.
Warranty covers defects in materials and workmanship under normal use for a period of 1 years from the date of retail purchase by the original end-user purchaser (“Warranty Period”). If a defect arises and a valid claim is received within the Warranty Period, Zarifa USA will either repair the defective unit or exchange the product with a product that is new or which has been manufactured from new or serviceable used parts.
Attn: Service Dept.
75 Fort Union Boulevard
Suite 120 Midvale UT
Please include the following items with your return:
– Defective unit only (we do not need the box, pads, wires, etc. unless requested by customer service)
– Copy of your receipt showing the date, vendor, and amount paid/or copy of your VIP member card/ or a copy of your warranty registration.
– a brief note describing the reason for return.
– Return shipping address and phone number.
– a check for $5.95 for the processing of the warranty.
**For service outside the warranty terms please contact the service department**
The only way to be sure that you are buying a genuine Zarifa stimulator unit and/or shiatsu unit, is by purchasing from an authorized Zarifa USA retailer.
There are many counterfeit dealers trying to sell poor quality fakes posing as genuine Zarifa USA stimulator devices.
Unauthorized dealers have been known to use the Zarifa USA logo and product photography without our consent, making it difficult to distinguish an authentic Zarifa USA product from a fake.
These counterfeit products are not approved by the FDA and may present a health and safety risk to the consumer.
Our warranty does not cover any product obtained from an unauthorized dealer, and purchasing from these companies may put you at risk of credit card fraud and identity theft.
Sales from Amazon, eBay or a 3rd party site are not authorized.
Zarifa USA is a registered trademark.
Purchases from trade shows, mall kiosks, or retail stores
Zarifa USA retailers are individually owned and operated. If you purchased a device from a trade show, mall kiosk, or retail store you will need to contact that retailer to check their return/refund policy. Your retailer’s contact info can be found on your receipt.
Purchases from www.zarifausa.com
We can accept returns from purchases made directly from www.zarifausa.com.