Why might an order over $1,000 decline online?
Your benefits card may have a per-transaction or daily spending limit, even when your account has enough funds. Call (385) 645-0255 before checkout. We can review the limit and manually divide the payment into separate transactions when permitted by your card and plan.
Can I use my HSA or FSA for part of an order?
Yes, call us first. Our team can charge the available benefits-card balance and take the remainder through another method over the phone at purchase. This is a one-time balance split, not monthly installments.
Can I use HSA/FSA for monthly payments?
No. HSA/FSA funds cannot be used for monthly installment payments through Zarifa. Our phone process for a large order or a balance split arranges the charges for a one-time purchase.
Do I need a Letter of Medical Necessity?
Your administrator may ask for an LMN or other documentation. You can request an LMN through Burst or ask your own doctor, medical practitioner, chiropractor, or another qualified clinician. Your plan decides what it will accept.
Does an HSA/FSA card work on every Zarifa product?
Product labeling and card acceptance do not guarantee that your plan will approve an expense. Check the product details and your plan's rules before purchase, especially if it requires an LMN.
What if my HSA or FSA card is declined?
A decline can result from card limits, available balance, plan rules, or the way the payment was entered. Call us before trying a larger order again; your administrator can clarify the card's limits and coverage.
Can I use an HRA?
HRA rules depend on your employer's plan. Ask the administrator whether your purchase can be paid by card or reimbursed after purchase. We can provide an itemized receipt if needed.