Return Policy
RETURN & EXCHANGE GUIDE
Clear expectations before you order.
Most unopened, sealed, and unused products purchased directly from ZarifaUSA.com may be returned within 14 calendar days of purchase. Freight-delivered massage chairs follow the separate massage-chair policy below. The Z-Fold Massage Chair follows the general policy because it is not shipped by freight.
General return policy
- Eligible returns must be requested within 14 calendar days of purchase.
- The product must remain unopened, sealed, unused, and in its original condition to qualify under the standard return policy.
- Customers are responsible for applicable outbound and return shipping costs.
- Because Zarifa products are medical-grade devices, opened products are generally non-refundable unless eligible return protection was purchased through Redo and the return qualifies under Redo's terms.
- The Z-Fold Massage Chair follows this general policy because it is not shipped by freight.
Non-massage-chair products
- Start your request through the Zarifa USA Customer Portal or contact support@zarifausa.com to obtain a Return Merchandise Authorization (RMA) number before shipping the product.
- Products returned without prior authorization may not be processed.
- Use a trackable, insured shipping service. Zarifa USA is not responsible for packages lost or damaged in return transit.
Freight-delivered massage chair returns
- Returns must be requested within 14 days of the original purchase date.
- Customers are responsible for the original outbound freight and return freight. These costs are deducted from the refund and typically range from $500 to $1,100 each way, depending on the destination.
- Opened massage chairs are subject to an additional 20% restocking fee.
- Contact Zarifa USA for authorization and return instructions before returning or exchanging a chair.
- For exchanges within the continental United States, the chair must be disassembled, secured in its original packaging, and returned within 14 days of the original shipping date.
- Keep all original packaging until you are certain you will keep the chair.
Important: The Z-Fold Massage Chair is not freight-delivered and follows the general return policy above.
Event, expo, and trade-show purchases
- Items purchased at events, expos, or trade shows are non-refundable.
- Exchanges are at the discretion of the sales team and can only be processed at the event where the purchase was made.
Clearance and sale items
- Items purchased on sale or clearance are non-refundable but may be exchanged for products of equal or greater value within 14 days of purchase.
- The customer is responsible for applicable return shipping costs for exchanges.
Redo return protection
Eligible customers may purchase Final Sale Returns by Redo at checkout. Redo is a third-party return-protection service and determines eligibility under its own terms. Purchasing Redo protection does not change the freight, authorization, or packaging requirements that apply to a return.
Before shipping anything back
Every return or exchange requires authorization. Start in the Customer Portal or contact support@zarifausa.com. Do not ship a product before receiving return instructions and an RMA number.