Shipping Policy

For Purchases:

Most non-chair purchases ship from our distribution center within one (1) business day after purchase. Standard shipping within the continental United States is included; faster shipping methods, when available, cost extra. Shipping costs may still apply to an authorized return or exchange under our Return Policy.

Larger products are generally shipped UPS, and smaller products through USPS. This may affect delivery times by 1 business day. 

PO Boxes are only supported by USPS. Large items like the Foot Massager and Classic Cushion generally can not be shipped via the Postal Service.

Confirmation Email/Text:

Once an order has been submitted, you will receive an email or text message (provided at the time of checkout) with your order information.

Tracking Your Order:

Once your products have been scheduled for delivery by our distribution center, and picked up by UPS, you will receive an email/text (provided at the time of checkout) with your tracking information. We are also a proud partner of Route Tracking, which allows you to confirm your email or phone number for live tracking updates, and protects you in the case of a lost or stolen package (must be purchased at the time of checkout). 

Non-chair packages shipped within the continental United States are generally expected to arrive within five (5) business days after shipment. Delivery times can vary with the carrier and destination. Packages outside the continental United States vary by weight, dimensions, and destination. Tracking numbers will be provided when available.

Massage Chair Shipping Policy:

Freight-delivered massage chairs ship from our distribution center within five (5) business days of purchase. Depending on the destination, delivery is expected five (5) to fourteen (14) business days after carrier pickup. The freight carrier will contact you to arrange delivery details. Return or exchange requests must be initiated within 14 calendar days of the original purchase date, and chair pickup must be scheduled before the end of that window. Actual pickup may occur later depending on freight-forwarder availability. This period begins at purchase, even if the chair arrives later; review the Return Policy before ordering.

Optional White-Glove Delivery:

White-glove delivery is an optional paid shipping choice at checkout for full-size massage chairs only. It is not available for Z-Fold. After you select it, our team will contact you to confirm the delivery details and arrange delivery. Before ordering, contact us to verify destination availability, access requirements, stairs and the specific services included, such as assembly, packaging removal or old-chair removal. See our White Glove Delivery guide.

For Warranty Claims:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item valued over $75, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Lost or Stolen Packages

Zarifa Corporation “Zarifa USA” is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Zarifa Corporation “Zarifa USA” will confirm delivery to the address provided, the date of delivery, tracking information, and shipping carrier information for the customer to investigate. If you chose to purchase Route Package Protection, you are able to process a lost or stolen package through them to recover or replace your purchase.