Clearance & Sale Purchases - Non-refundable and can only be exchanged within 14 days of purchase, if in an unopened state. The customer is responsible for the return shipping.
Non Sale Purchases - You can return your hardware to us within 14 calendar days of purchase. Goods can only be returned in unopened, sealed, and not used condition.
Non-Refundable Items - Tens Units, Massagers or EMS Units with missing parts or accessories. Any item not in its original condition, is damaged or missing parts for reasons not due to our error are not accepted for exchange. Any massager (all products included) that is purchased at a trade show or exhibit is non-refundable. Exchanges may be done at the discretion of the sales person or team at said event only.
Warranties - No returns on extended warranty purchases for any product. Extended warranties can only be purchased at the time of product purchase, and once purchased cannot be refunded.